Terms & conditions

Our products and services are available exclusively to business and institutional customers.

Prices
All prices are given in euros. Invoices are issued based on the prices valid on the day of delivery, unless agreed otherwise. Prices are net and do not include packaging and VAT from Langenfeld.

Delivery/shipping/packaging
Delivery is performed at the buyer's risk. Goods are shipped in the manner and packaging we deem most suitable. Costs for any special wishes shall be borne by the buyer.

Delivery times
Indicated delivery times are non-binding. Late delivery shall not entitle the buyer to terminate the order or claim damages.

Complaints
Any clearly visible defects must be reported immediately and no later than 8 days after receipt of the goods, in writing and together with the delivery note. In the event of justified notices of defects, we are only obligated to offer a price reduction, exchange goods or take back goods and refund the purchase price, according to the buyer's choice.

Defects in part of a delivery cannot result in a complaint concerning the delivery as a whole. The buyer may only request a price reduction and not goods exchange or compensation.

Due to the variety of potential uses for our self-adhesive products, our application guidelines do not absolve us from carefully checking products before approving them for use.

Returning goods
To avoid unnecessary costs, any goods returns require our prior agreement. We reserve the right to refuse receipt of returned goods without this agreement.

The following products may not be returned or exchanged: all custom products, printed materials, all magnetic items (e.g. label holders, magnetic signs, films, bands, bags, etc.)

Custom products/prints
We assume no responsibility for errors in the production of custom prints that were caused or overlooked by the buyer in the proofing process. The buyer shall bear all arising costs for correction. Printed and custom products are generally delivered in the specified quantity. The buyer must acknowledge a delivery that is 10% above or below the ordered quantity.

The invoice is calculated based on the delivered quantity. We reserve the right to deviations in raw material quality, paper quality, colour and other material properties within the usual commercial limits.

Equipment/trademarks/copyrights
Any changes to the equipment, packaging, blister packing, etc. of our products, along with the use of our trademark in any form, requires our express agreement.

ORGATEX GmbH retains the copyright and the right to reproduce drawings, designs, originals, films, packaging material, etc. in any process and for any purpose. Reprinting, duplication and reproduction of ORGATEX GmbH products is not permitted without our express permission. The reprinting, reproduction and transfer of catalogue contents of ORGATEX GmbH or parts thereof in e-commerce platforms is not permitted. We reserve the right to take legal action in the event of any breaches.

Print plates, matrices, lithographs, master copies, etc. remain the property of ORGATEX GmbH, even when invoiced separately.

Minimum order value
Very small orders are uneconomical for both us and our customers, and are a significant cost factor. Although we do not have a minimum order value, such orders will be subject to a postage and packaging fee of 9.00 euros. The minimum order value for export orders is 255.00 euros.

Payment conditions
Invoices must be paid in full within 30 days of the invoice date. A discount of 2% shall be granted for payments made within 10 days. The contractual partner (reseller) of ORGATEX GmbH must inform their customers who do not pay immediately, in full and in cash that ORGATEX GmbH retains title to the goods. The delivered goods remain our property until full payment is made. Submission of bills of exchange shall not count as payment.

Place of jurisdiction
The place of performance and jurisdiction for both contractual parties is Langenfeld, Germany.